Slack has helped employees find like-minded individuals and allies to converse with through forums where they can learn from one another and decide on actions to take. Keeping IBMers connected has been even more important over the past year, as employees have sought to connect about, discuss, and understand social injustice in the U.S. To further drive transparency and alignment from the top down, he began conducting executive question and answer sessions or “Ask Me Anything” communities (AMAs) for employees to interact with him and other IBM leaders. On Arvind’s first day as CEO, the first thing he did was send a message to all employees on Slack. Slack has allowed IBM to transform how it has traditionally worked, accelerating communication and business, even eliminating internal email to share company announcements. Just two years later, more than 100,000 employees were using the app. To keep them all connected, IBM was an early adopter of Slack, launching among just 70 engineers in 2016. One of the world’s largest technology companies, IBM has more than 250,000 employees (or “IBMers”) spanning 170 global offices. Let’s take a look at how Arvind and the entire IBM organization are transforming employee workflow, service, and sales with Salesforce. And as a global strategic partner for Salesforce and the world’s largest Slack customer, IBM is yet again leading the way by transforming business and work.
With Salesforce Customer 360, one integrated platform, channel-based communication and swift decision-making is finally possible.
And to make the IBM machine work, impeccable service and truly connected experiences are crucial.Ī 30-year IBM veteran with roles in Watson, Hybrid Cloud, information management, and cognitive software, Arvind Krishna became the company’s Chairman and CEO at the start of 2020 - a crucial time for supporting employees and customers alike as the future of work began changing. Today, the company has grown to hundreds of thousands of employees and customers worldwide, driving progress through its cloud, SaaS, global business, and technology services, as well as its flagship AI solution IBM Watson. Since 1911, the tech giant has helped pioneer the information age, developing new machines and processes to make business systems (and life) easier. In a business the size of IBM, the flow of work has the power to affect everything from employee productivity to partner relationships to customer experiences.
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